Returning Items From Canada
Examine your 3-section packing slip.
If you return a gift you received, please tell us the name and address of the person who gave it to you. (Providing this information will help us keep your return confidential.)
For a refund:
We’ll issue a credit (including taxes & duties) in the original form of payment.
If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program, or if the order was a gift, you’ll be issued a Lands’ End gift card instead.
Return your parcel to us via Canada Post or UPS.
If you are returning a purchase which was shipped to Canada, please send your return to:
Lands' End Returns
6220 Westar Drive
LaSalle, Ontario N9J 0B5
In returning merchandise to our Canadian address you authorize the Canadian customs broker to submit a claim for duty and taxes to Revenue Canada on your behalf and to receive, endorse and deposit all such refunds. Lands' End Canvas will refund the purchase price, duties and taxes directly to you.
If you are returning a purchase which was shipped to the US, please send your return to:
Lands' End Canvas Returns
2 Lands' End Lane
Dodgeville, WI 53595